Vivli

Help

Support

We’re here to help with accounts, reading, Ask Vivli, and privacy requests.

Contact

Email support@vivli.app with a clear subject line and as much detail as you can share (device, iOS version, and steps to reproduce). We do not ask for passwords or authentication tokens by email.

FAQ

What is Vivli?

Vivli is an AI-powered reading and learning app. You import books you have the right to use, read in a focused Reader, ask questions with Ask Vivli, and explore ideas from your reading.

Is Vivli available to download?

Vivli is preparing for App Store release. When the listing is live, this site will link to it from the home page.

Do I need an account?

You can use local reading features on device. An account is required for cloud sync, Ask Vivli, and related signed-in services.

Where can I read the Privacy Policy and Terms?

See Privacy and Terms. The same disclosures are available in the app under Settings.

Account help

  • Sign in: Email and password, Sign in with Apple, or Google (where enabled for your build).
  • Password reset: Use Forgot password on the sign-in screen. Open the email link on your iPhone so Vivli can complete the reset flow.
  • Email confirmation: If you signed up with email, confirm your address before signing in when confirmation is required.
  • Sign out: Settings → Sign Out. Signing out clears cloud session state and local account session data as described in the app.

Subscriptions and billing

Vivli’s first App Store release is prepared as a standard downloadable app. If subscriptions or in-app purchases are offered later, billing and cancellations will be managed through your Apple ID / App Store subscriptions settings. For current billing questions, email support@vivli.app.

Book importing

  • Only import books and files you have the right to use.
  • Use the Library import flow in the app to add supported book files.
  • Cover art may be looked up using title or author metadata via third-party catalog services (such as Open Library or Google Books), as described in the Privacy Policy.
  • If an import fails, note the file type and size and contact support with that detail.

Ask Vivli (AI)

  • Ask Vivli requires a signed-in account and network connectivity.
  • Your question and relevant reading context may be sent through Vivli’s servers to OpenAI to generate a response. Do not include information you do not want processed.
  • Answers can be incomplete or incorrect — use your own judgment while reading.
  • Temporary rate limits may apply. If Ask Vivli is unavailable, wait a moment and try again, or email support if the issue persists.

Account deletion

You can delete your Vivli account from the app: Settings → Delete Account, then follow the confirmation steps. Vivli attempts to remove associated account data according to the implemented deletion process. Details: Delete account.